SaaS, ASP Agreements – Data Protection Issues with Sub-contractors – Model Clauses

Using a sub-contractor to process your SaaS customer data is a problem under data protection law, where the sub-processor is based outside of the European Economic Area (EEA). Incorporating EU model clauses into your SaaS agreement is NOT the solution to this common problem. EU Model Clauses Under data protection

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SaaS, ASP Agreement – SLA – Maintenance and Support Requirements

Duty to Acknowledge, Respond and Fix Errors

Clearly identify these three actions in the SLA. State when your duty to act starts. Does time for you to acknowledge, respond or fix a problem start to run upon receipt of a customer message, from your acknowledgement of the error, or some other trigger event?

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