SaaS Agreements – SLA – Terms to Include

The above is a general guide to the terms to include in a SLA for a SaaS agreement. The degree of detail that you provide will largely depend upon the following:

The type of SaaS products and services you are supplying;
How much the customer pays for the SaaS product and services;
Whether the SaaS product is business critical i.e. online banking;
What is standard in that particular business area.

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Website Legal Requirements – Cookies – New Guidelines

From the 26th of May 2012 the UK Information Commissioners Office (ICO) will start prosecuting companies for breaches of the Privacy and Electronic Communications (Amendment) Regulations. These set out the obligations of website operators to provide users with information about cookies and obtain their consent when using cookies. Failure to comply with the rules can result in a fine of up to £500,000.

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