SaaS Agreements – SLAs – Essential Elements

Customers thinking of purchasing software delivered via the Internet (SAAS) are often unaware of what terms should be included. Jargon in the SLA can seem like a foreign language. Customers often tend to simply accept the SLA provided by the supplier, rather than struggle to understand it.

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SAAS, ASP, software on demand – confused?

What is SAAS? This is the abbreviation for “software as a service”. You may know this under another name, for example ASP services (application service provider) or software on demand. These names all refer to the same thing – and simply mean that you are accessing and using software via the Internet.

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