SaaS Agreements – Confidential Information – FOIA and SARs

SaaS suppliers are increasingly dealing with subject access requests (SARs) and freedom of information requests (FOIAs) in relation to SaaS customers. Excessive time and costs can be spent dealing with such requests, unless a SaaS supplier’s obligation to comply with or assist a SaaS customer with such requests is clearly defined in the terms of the SaaS agreement.

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SaaS Agreements – Data Protection – The UK Patriot Act

Recently SaaS suppliers have seen a marked increase in EU customers raising concerns about disclosure of their data to US law enforcement authorities under the Patriot Act – an American anti-terrorism law – particularly where the SaaS supplier has a parent company in the USA or data is being hosted or processed in the USA. Now to add to your problems, the UK Government plans to introduce its own “Patriot Act” type law in the near future.

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SaaS Agreements – Patriot Act – Renewed Customer Concerns

Recently SaaS suppliers have seen a marked increase in EU customers raising concerns about disclosure of their data to US law enforcement authorities under the Patriot Act – an American anti-terrorism law – particularly where the SaaS supplier has a parent company in the USA or data is being hosted or processed in the USA.

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SaaS Agreements – Freedom of Information Act – Disclosure

Last week the Information Tribunal ordered a Government department to publish specific details of a major IT contract with Atos Origin, following an individual’s request for information under the Freedom of Information Act (FOI). Pursuant to section 43 of the FOI, the Government body had refused to disclose the material requested on the basis that it was a trade secret and that disclosure would damage the commercial interests of the parties.

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Bodle Law