All SaaS customers and SaaS suppliers should be aware that Court of Justice of the European Union (CJEU) is to provide a decision on the adequacy of safe harbor and the legality of transferring the SaaS customer data from the EU to the US under the current safe harbour scheme.Continue reading
Increasingly SaaS suppliers encourage employees to use social media accounts i.e. LinkedIn and Twitter to promote their products and business. However this often results in a conflict arising between claims of misuse of confidential information and “ownership” of accounts and contacts when the employment relationship comes to an end.
The High Court has recently highlighted the need for SaaS suppliers to have a clear policy on the ownership of such social media accounts and contacts when they are used by employees for business purposes.Continue reading
In light of recent and ongoing “prism” revelations, SaaS suppliers are having to deal with numerous queries about the safety of SaaS customer data. Many customers mistakenly believe that by using a non-US data centre their SaaS customer data is safe against disclosure to the US authorities. Below is a summary of the most common concerns being raised by SaaS customers.Continue reading
If you actively encourage or allow your employees to use LinkedIn and Twitter to store or build up their business contacts you need to ensure that you have control over how this information will be used if the employee ceases to work for you, as most contacts will be your SaaS customers, other employees and SaaS suppliers.
In the last few years there have only been a handful of court cases in the UK (and the US) providing guidance on this issue and whether or not contacts in social media channels such as LinkedIn and Twitter can be used by ex-employees.Continue reading