SaaS and the legal cloud made simple
SaaS Agreements – Online Sales – Terms and Conditions
Many SaaS suppliers now conclude sales of SaaS products with customers online, usually by having customers “click” acceptance of the supplier’s terms and conditions on their website. When concluding online sales, SaaS suppliers need to ensure that their online terms and conditions include the following information, in order to create a legally enforceable SaaS agreement with the customer.
Continue readingThe above is a general guide to the terms to include in a SLA for a SaaS agreement. The degree of detail that you provide will largely depend upon the following:
The type of SaaS products and services you are supplying;
How much the customer pays for the SaaS product and services;
Whether the SaaS product is business critical i.e. online banking;
What is standard in that particular business area.
Under the terms of your SaaS agreement you will be storing, processing and publishing customer content and data on the Internet using servers located and operated at the data centre of a third party. The third party operating the servers is known as a hosting provider. The hosting services are provided from a data centre owned and operated by the hosting provider.
Continue readingCloud computing services comprise of – Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and Software as a Service (SaaS). These terms are commonly used to describe the different levels and combinations of services which are together commonly referred to as “cloud computing”.
Continue readingHaving an escrow agreement in place protects all parties involved in the development, supply and use of business critical SaaS applications. It provides customers with peace of mind for securing long-term availability of a critical SaaS application by enabling customers to update software and fix any bugs even if the supplier is no longer able to support them.
Continue readingAs a SaaS supplier you will have noticed the increasing concerns about security voiced by SaaS customers. Your SaaS agreement should provide comfort to your customer by including security provisions in the service level agreement (SLA). The specifc matters covered will depend on a number of factors set out below.
Continue readingAs a SaaS supplier you may be ordered by a court as part of a litigation process to identify and disclose physical documents and electronically stored information (e-discovery). This creates problems for SaaS suppliers on a number of levels.
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