SaaS suppliers making online sales of SaaS services to business customers in the UK need to ensure that they have the necessary legal documents and information available on their website to comply with English law. Simply having a SaaS agreement online will not cover all legal obligations in the UK when providing SaaS services online. Below is a summary of the documents and information that you should have available on a UK website.
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SaaS Agreements – Website Legal Requirements – for SaaS Suppliers
Below, I have set out the main legal requirements (including some optional recommendations) that you should comply with when operating your website in the UK. Even if you do not sell SaaS products or services online via your website, you will still need to comply with the following English laws when operating a website in the UK.
Mandatory Requirements
About Us/Contact Information
Continue readingWebsite Legal Requirements – Tweeting – 5 Legal Offences to Avoid
There have recently been a number of high profile cases on liability for the sending of inappropriate tweets in the UK and the USA.
As tweeting becomes more and more the norm for many businesses it is important to consider the legal consequences of staff sending inappropriate tweets. Before allowing, permitting or encouraging staff to start tweeting on your behalf or with your brand you should consider creating a tweeting policy.
Continue readingWebsite Legal Requirements – Privacy Policy – Basics for your Website
If you are operating a website and require users to register in order to use your website or you are simply using Google analytics on your website then you are collecting and processing personal data. Under the Data Protection Act 1998, if you collect, store or process personal data you must provide specific information to the persons whose personal data you are using. This information is usually provided to users in a privacy policy which should be published on your website.
Continue readingWebsite Legal Requirements – Providing Mandatory Information to Consumers
Website operators who sell products or services to consumers online must comply with the provisions of the Consumer Protection (Distance Selling) Regulations 2000. These require you to provide consumers with specific information in a durable medium before the products or services are delivered.
Continue readingWebsite Legal Requirements – Data Commissioner Fines for Unsolicited E-mails
As a result of an amendment to the Privacy and Electronic Communications Regulations 2003 (PECR), from the 25th of May 2011 the Information Commissioner’s Office (ICO) will have the power to impose fines of up to £500,000 on companies, if they send unwanted marketing e-mails or text messages to consumers.
Continue readingWebsite Legal Requirements – Ecommerce and Distance Selling Rules
A number of different laws apply to websites, the content on them and online sales which are set out in the Consumer Protection (Distance Selling) Regulations 2005 (as amended) and the E-Commerce Regulations 2002 which have been summarised below.
Company Information
The following information must be made available on your website.
Continue readingWebsite Legal Requirements – Contact and Company Information
About Us/Contact Information. You must provide the following information in an easily accessible position on your website to comply with the legal requirements of the E-commerce Directive in the UK.
Continue readingSaaS, ASP Agreements – Liability for Website Content
SaaS suppliers must protect themselves in their SaaS agreement against a third party claiming compensation for breaches of their rights as a result of customers uploading illegal content onto the supplier hosted website. Service Providers and ISPs SaaS suppliers are service providers not internet service providers (ISP)s. SaaS suppliers publish content on the Internet on the websites they are hosting for customers. ISPs simply transmit information on behalf of customers i.e. telecommunications companies like AOL and BT and are acting as “mere conduits“. SaaS suppliers do not check content prior
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