Recently there have been a number of high profile cases involving the UK’s data protection authority (the “ICO”), imposing very large fines on Marriott and British Airways for serious data breaches. SaaS customers and SaaS suppliers should be reviewing the appropriateness of their technical and organisational measures to avoid the risk of being fined up to 4% of global turnover for serious personal data breaches. Complaints According to the ICO’s annual general report 2018 – 2019 published in July 2019, complaints from members of the public to the ICO have
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