SaaS Agreements – SaaS, PaaS, IaaS – Is There a Difference?

Cloud computing services comprise of – Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and Software as a Service (SaaS). These terms are commonly used to describe the different levels and combinations of services which are together commonly referred to as “cloud computing”.

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SaaS Agreements – Reseller/Distribution – Terms to Include

When using a local partner to resell your SaaS software to customers outside of the countries in which you are based, you will need to have a distributor/reseller agreement in place between yourself and each distributor/reseller. This will in part mirror your standard SaaS terms and conditions but will also

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SaaS Agreements – Need for an Escrow Agreement

Having an escrow agreement in place protects all parties involved in the development, supply and use of business critical SaaS applications. It provides customers with peace of mind for securing long-term availability of a critical SaaS application by enabling customers to update software and fix any bugs even if the supplier is no longer able to support them.

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SaaS Agreements – Reseller/Distribution – Need for a Reseller Agreement

Most SaaS suppliers use distributors to enable them to sell their software and services to customers who would not otherwise purchase the SaaS software, due to the Supplier’s:

– lack of physical presence in the customer’s country
– lack of sales channels of contacts in the reseller’s country

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SaaS Agreements – SLA – Security Issues

As a SaaS supplier you will have noticed the increasing concerns about security voiced by SaaS customers. Your SaaS agreement should provide comfort to your customer by including security provisions in the service level agreement (SLA). The specifc matters covered will depend on a number of factors set out below.

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SaaS Agreements – Entire Agreement Clauses

In the recent Court of Appeal decision Axa Sun Life Services Plc v Campbell Martin Ltd an entire agreement clause did not exclude liability for pre-contractual misrepresentations although the clause was reasonable under the Unfair Contract Terms Act (UCTA).

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SaaS Agreements – E-Discovery

As a SaaS supplier you may be ordered by a court as part of a litigation process to identify and disclose physical documents and electronically stored information (e-discovery). This creates problems for SaaS suppliers on a number of levels.

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IT Law

Bodle Law provides English legal advice to business customers and suppliers on all legal issues relating to information technology law, IT law and in particular SaaS, GDPR and cloud computing. Irene Bodle is a specialist IT lawyer with more than 14 years experience advising on IT law. I provide commercial

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Software Contracts

Bodle Law provides English legal advice to business customers and suppliers on UK and international software agreements. I have more than 14 years experience advising on, drafting, negotiating and dealing with international software contract issues. I provide pragmatic legal solutions which reflect your commercial requirements and business needs. I advise

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SaaS and the Legal Cloud made Simple

Bodle Law is a law firm specialising in SaaS, cloud computing, GDPR and IT law. Bodle Law provides specialist, pragmatic and business focused English legal advice to UK, EU and global business clients, at competitive rates, on the following: SaaS agreements (software as a service) SaaS reseller agreements SaaS agency

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