Data protection issues must be adequately covered in any SaaS agreement to protect both the supplier and the customer. Data Protection Act 1998. The Act applies to the processing of personal data, for example name/email addresses, dates of birth, national insurance number of any living individual.
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SaaS Agreements – Essential Elements
The following legal issues should be included in any ASP or SaaS agreement, whether you are a SaaS supplier or a SaaS customer.
Continue readingSaaS Agreements – SLAs – Essential Elements
Customers thinking of purchasing software delivered via the Internet (SAAS) are often unaware of what terms should be included. Jargon in the SLA can seem like a foreign language. Customers often tend to simply accept the SLA provided by the supplier, rather than struggle to understand it.
Continue readingSAAS, ASP, software on demand – confused?
What is SAAS? This is the abbreviation for “software as a service”. You may know this under another name, for example ASP services (application service provider) or software on demand. These names all refer to the same thing – and simply mean that you are accessing and using software via the Internet.
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