Cloud Computing and the Legal Cloud

Everyone is talking about “cloud computing” but what is it?

What is Cloud Computing

Cloud computing is a new and rapidly expanding delivery model, often used to supply IT services to customers via the Internet. Cloud computing involves the sharing of resources, software and information on the Internet for users to use on their computers and other devices, on-demand.

Other Related Terms

Where software is supplied using the cloud you will hear people refer to SaaS, software as a service, ASP services and software on demand to describe the provision of the services.

Why refer to a “cloud”

The term “cloud” is used as a metaphor for the Internet, based on the cloud drawing used in the past to represent the telephone network, and later to depict the Internet. Typical cloud computing providers deliver business software applications online which are accessed from another web service or software i.e. a web browser while the software and customer data are stored on servers, hosted by the service provider.

The Legal Cloud

Most cloud computing infrastructures consists of services delivered through hosting centres. The service provided to users are usually set out in a service level agreement (SLA) and the software licence for use of the services and software will be set out in a SaaS agreement.

Help

For assistance with cloud computing matters, SaaS, ASP, software on demand contracts or any other IT legal issues contact:

irene.bodle@bodlelaw.com
www.bodlelaw.com

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SaaS, ASP Agreements – Transfer of Personal Data outside of the EEA

There are no restrictions on transferring personal data within the EEA.  However, due to the global nature of SaaS agreements personal data often needs to be  transferred outside of the EEA, for example to an IT outsourcing provider in India, a subsidiary of your company in China or a data centre or software development centre in Vietnam.

Restrictions on Export of Data Outside of the EEA

Under the Data Protection Act 2018 and the GDPR before any personal data may be exported to any country outside of the EEA, you must ensure that there are adequate levels of protection in place. The European Economic Area consists of the 28 EU member states plus Norway, Iceland and Liechtenstein. There are four ways in which adequate levels of protection can be achieved:

  • consent
  • equivalent protection/ safe harbor
  • use of the EU model contract clauses
  • binding corporate rules

Consent

The easiest method of compliance is to obtain specific consent from the data subject before the transfer takes place. If the data subject consents to the transfer, you will comply with the Data Protection Act and the GDPR. Consent is usually obtained by having a data subject agree to the transfer of its personal data outside of the EEA and full details about the transfer itself should be set out in your privacy policy.

Equivalent Protection and Safe Harbor

Alternatively, the transfer is permitted if the non-EEA country to which the personal data is being transferred has equivalent data protection legislation. Currently only Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, Uruguay and Japan are recognised as having adequate protection. Certain companies in the USA are also recognised under the EU-US Privacy Shield, provided that the company to which the personal data is being transferred has an up to date Privacy Shield registration.

EU Model Clauses

The European Commission has issued its own model clauses to cover transfers of personal data outside of the EEA. If these model clauses  are used in the SaaS agreement with the data subject and the agreement with the third party IT outsourcer, data centre or software developer to whom the data is being transferred, there will be adequate protection. However, these clauses are not ideal due to the different legal responsibilities of the data processor and the data controller which still remain unclear in the situation where there is a sub-processor.

Binding Corporate Rules

BCRs are designed to cover transfers of personal data within multi-national companies where they have subsidiaries based in many countries. These rules only permit the inter-company transfer of personal data and do not cover transfers to third parties such as IT outsourcing providers or data centres. To date very few companies have adopted binding corporate rules due to the expense and time it takes for the rules to be recognised within the EU.

Help

For assistance with transfers of personal data within or outside the EEA, SaaS, ASP, software on demand contract  or any other IT legal issues contact:

irene.bodle@bodlelaw.com
www.bodlelaw.com

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SAAS, ASP, software on demand – confused?

What is SAAS?

This is the abbreviation for “software as a service”.  You may know this under another name, for example ASP services (application service provider) or software on demand. These names all refer to the same thing – and simply mean that you are accessing and using software via the Internet.

How is SAAS different from a standard software licence?

A SAAS agreement differs from a standard software licence, as you will not usually receive a physical or installed copy of the software. Also  no ownership in the software will be transferred to you.  You are simply given the legal right to access and use the software for the length of the software licence  granted to you.

Is a service level agreement (SLA) a software licence?

No. A service level agreement sets out the services being provided in addition to the right to use the software, namely the hosting, support and maintenance services.

Due to the unique nature of SAAS agreements to seek specialist legal advice on the content of such agreements. This will ensure that your rights are adequately protected, particularly in the event of things going wrong.

Help

For assistance with SAAS, ASP, software on demand contracts,  SLAs or any other IT legal issues contact me at:

irene.bodle@bodlelaw.com
www.bodlelaw.com

To register for my newsletter click here

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